IT Support Analyst
Hiring an IT Support Analyst! Manage MDM, field devices, hardware & end-user support. Req: Tech support exp, iOS/Android & troubleshooting skills. Join HEI Civil!
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Looking for an opportunity to make a lasting mark on future generations and the communities they call home? Search no further, HEI has been an unrivaled contracting leader for over 50 years, with operations in Arizona, the Carolinas, Colorado, and Texas.
As a top heavy civil construction company, we are dedicated to transforming landscapes across these regions, and we want you to join our team. With a relentless focus on safety, people, quality, and production, we tackle diverse projects that range from roadways and bridges to water infrastructure and environmental restoration.
Our team is comprised of highly skilled individuals, just like you, who are ready to put their best boot forward. Get ready to unearth your true potential and dig into the exciting world of HEI Civil!
We are looking to hire an experienced IT Support Analyst to join our team!
Responsibilities:
Support HEI’s commitment to innovation and staying ahead in technology trends, providing end users with the chance to use on cutting-edge projects and solutions.
Stay up-to-date with technological advancements and industry best practices for field and mobile device management.
Assist with technology procurement, including researching and recommending hardware and software solutions for field and mobile use.
Install, configure, and maintain computer hardware, software, and peripherals, including mobile device management (MDM) solutions.
Provide technical support to users via phone, email, or in-person regarding hardware, software, network, and other IT-related issues.
Diagnose and resolve technical issues, including troubleshooting hardware and software problems on desktops, laptops, mobile devices (smartphones, tablets), and field equipment.
Collaborate with other IT team members to improve systems and processes related to field and mobile device support.
Create and maintain documentation for IT processes, procedures, and troubleshooting guides, with a focus on field and mobile device support.
Perform other duties as assigned.
Knowledge, Skills, and Abilities:
Strong knowledge of computer hardware, software, operating systems, and mobile device platforms (iOS, Android).
Experience with mobile device management (MDM) solutions and remote support tools.
Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve issues on various devices.
Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
Ability to work independently and prioritize tasks in a fast-paced environment.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, Mobile Device Management) are a plus.
Education and Experience:
Education: Bachelor's degree in Computer Science, Information Technology, or related field preferred. Previous experience and certifications will be considered in lieu of a degree.
Experience: Proven experience working in an IT support role or similar position, with specific experience in supporting field and mobile devices.
- Department
- Information Technology
- Role
- IT Support Analyst
- Locations
- Headquarters- Castle Rock, CO
- Yearly salary
- $50,000 - $65,000
- Employment type
- Full-time
- Pay type
- Salary exempt, pay based on experience
- Time Off Benefit
- Paid Time Off (PTO)
- Closing date
- None
Physical Requirements and Environmental Conditions
Please review the section below that applies to the role you are applying for:
Office Roles: For office/headquarters-based positions.
Shop & Field Roles: For shop/field-based positions.
Office Roles:
Prolonged periods of sitting at a desk
Must be able to lift and carry up to 50 pounds
Climate-controlled office environment with varying temperatures
Occasional travel to jobsites with exposure to fluctuating weather conditions
Shop & Field Roles:
Work performed primarily outdoors in varying weather conditions, ranging from freezing temperatures to heat above 90°F, in both wet and dry conditions
Work may be performed in confined spaces
Exposure to odors, gases, dust, and dirt
Noise levels ranging from moderate to loud
Frequent lifting and carrying of 10-60 pounds; occasional lifting up to 100 pounds
Frequent overhead reaching and lifting
Majority of time spent standing, crawling, climbing, bending, twisting, pushing, pulling, and reaching
Manual labor, including hand digging as needed
Some Saturday work is required; Sundays are rarely needed
Benefits:
Six paid holidays
Health insurance
401(k) with a discretionary match
$10,000 company-paid life insurance
Voluntary dental, vision, life, and supplemental insurance
Exclusive savings at Boot Barn, on gym memberships, free Denver Zoo tickets, airfare, movie tickets, laptops, and more
Free Employee Assistance Program with mental health, financial, legal, and family support
How to Apply: Please visit our careers page at https://careers.heicivil.com/. The acceptance of applications is ongoing. We only accept online applications. For questions, please contact our Human Resources department at COhr@heicivil.com.
What Safety means to us! Our unwavering commitment to safety creates the foundation for a rewarding career, where your well-being is our top priority. Experience a company that invests in advanced safety protocols, providing you with the tools and support needed to excel while ensuring your security. At HEI, every employee has the power to halt any job site if safety concerns arise. Join our team and become part of a workplace where your voice matters.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities. Additional duties may be assigned based on the needs of the business.
Equal Opportunity Employer, including disabled and veterans: HEI Civil provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We promote a Drug-Free Workplace.
